Did you know that over 75% of customers rely on online reviews just as much as personal recommendations? Having a strategy for responding to both positive and negative online reviews is an important part of cultivating your online presence. Managing your online reputation can be a much bigger job than anticipated as online reviews can be found on multiple platforms. Indigo & Rice has a team that will manage all of these different platforms and respond to both positive and negative reviews. Professional reviews will receive a thank you and negative reviews will be responded to in a positive manner. This helps to maintain the integrity of your business and mitigates the review from turning away other potential customers.